D’Ieteren Immo NV (hereafter: “we”, “us” or “The Company”) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your information and how we will use it. By visiting our website, you are accepting and agreeing to the practices described in this Privacy Policy.

Our Privacy Policy contains the following sections:

  • Information we collect from you;
  • Cookies;
  • Uses made of your information;
  • Legal basis
  • Disclosure of your information;
  • Transfer of your information;
  • Your rights;
  • Security of collected information;
  • Retention of your information;
  • External websites/apps;
  • Agreement with collection and use of your information – changes to our Privacy Policy;
  • Identity of data controller – contact details.
Information we collect from you

 We will collect and process the following information about you:

  • Information you give us:
    This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, email or otherwise. It includes information you provide to us when you complete an online contact form or subscribe to the newsletter. The information you give us may include your last name, first name and email address.
  • Information we collect about you.
    During each of your visits to our website, we will automatically collect the following information:
    • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products/services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

Our website uses cookies. This helps us to provide you with a good experience when you browse on our website and allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Uses made of your information

 We use the information we hold about you in the following ways:

  • Information you give to us.
    We will use this information:
    • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
    • To notify you about changes to our services;
    • To ensure that the content from our website is presented in the most effective manner for you and for your computer/device.
  • Information we collect about you.
    We will use this information:
    • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • To improve our website to ensure that content is presented in the most effective manner for you and for your computer/device;
    • To allow you to participate in interactive features of our service, when you choose to do so;
    • As part of our efforts to keep our website safe and secure and to prevent fraud.
  • Information we receive from other sources.
    We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for following purposes:
    • To improve our website to ensure that content is presented in the most effective manner for you and for your computer/device.
Legal basis

Your information is being collected and processed on the following legal bases:

  • If it is necessary for pursuing our legitimate interests, considering your fundamental rights and freedoms do not override these interests, e.g. we use your information to know your preferences to be able to better personalize our product offerings, to prevent fraud and to secure our website.
  • If it is necessary for performing the contract we have with you; or
  • When you consented to this, e.g. if you have given your prior express consent thereto we may use your email address for sending you marketing materials.
Disclosure of your information

You agree that we have the right to share your information with selected third parties including:

  • Our affiliates/other entities within the group;
  • Public authorities (including judicial and police authorities);
  • Our suppliers of IT related services, e.g. SAP;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site, e.g. Google.

We will also disclose your information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets;
  • If the Company or substantially all of its assets are acquired by a third party, in which case information held by it about its customers may be one of the transferred assets;
  • If we are under a duty to disclose or share your information in order to comply with any legal obligation or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with public authorities (including judicial and police authorities) in the event of, for example, a cyber-security incident;
  • If that is appropriate to achieve any of the purposes set out in section 3 of this Privacy Policy.
Transfer of your information

We may transfer your information to a destination outside the European Economic Area (the EEA), if that is appropriate (i) to achieve any of the purposes set out under section 3 and/or (ii) to disclose your information to a third party in accordance with section 5 of this Privacy Policy.

If we transfer your information outside of the EEA, we will make sure that the following safeguards protect your information:

  • The laws of the country to which your information is transferred ensure an adequate level of data protection (Article 45 GDPR); or
  • The transfer is subject to data protection clauses approved by the European Commission (Article 46.2 GDPR) or is subject to the EU-US Privacy Shield;
  • The transfer is based on Binding Corporate Rules (Article 47 GDPR); an approved Code of Conduct (Article 40 GDPR); an approved certification mechanism (Article 42 GDPR); an approved data transfer agreement (Article 46.3 GDPR); data protection clauses adopted by the Belgian data protection authority (Article 46.2 GDPR).

If you wish to receive more information relating to the transfers of your information and/or the safeguards that have been implemented (including on how to receive a copy thereof), you can contact us through the contact details set out in section 12 below.

Your rights

You have certain rights regarding the information we hold about you. These rights can be exercised by contacting us as set out below:

  • You have the right to access the information we keep about you – this is because we want you to be aware of the information we have about you and to enable you to verify whether we process your information in accordance with the applicable data protection laws and regulations;
  • You have the right, under certain circumstances, to block or suppress further use of your information. When the processing is restricted, we can still store your information, but we can no longer use it;
  • If your information is inaccurate or incomplete, you have the right to request the rectification of your information;
  • You have the right, under certain circumstances, to request the deletion or removal of your information from our systems;
  • You have the right to lodge a complaint about the way we handle or process your information with your national data protection authority;
  • If our processing of your personal information is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your information for direct marketing purposes;
  • You have the right to obtain from us, under certain circumstances, your information in a structured, commonly used and machine readable form so you can reuse it for your own purposes across different services. For example: if you want to work with a different service provider, this enables you to move your information easily and in a secure manner to this new service provider.

You also have the right to object to certain types of processing, including processing for direct marketing purposes.

However, note that we may need to retain certain information, for example for legal or administrative purposes (e.g. keeping of accounting records).

For all requests set out above, please send an email to immo.communication [at] dieteren.betarget="_blank" rel="noopener external nofollow" with “data privacy request” in the subject line and include a copy of your identity card or another proof of your identity (e.g. driver’s license) to help us prevent unauthorised individuals from accessing, changing or deleting your information. We will respond to your request as soon as practically possible. If we need more than one month (from receipt of your request) to respond to your request, we will come back to you and let you know.

Security of collected information

We have implemented a number of security features throughout our website in order to prevent the unauthorized release of or access to collected and/or received information. We have endeavored to create a secure and reliable website for you, but note that the confidentiality of any communication or material transmitted to or from us or any other party via our website or email cannot be guaranteed. We accept no responsibility or liability for the security of information transmitted via these methods.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Retention of your information

The information we hold about you will be retained in a manner consistent with the applicable data protection legislation. In any event, your information shall not be kept longer than is necessary to achieve the purposes stated in this Privacy Policy.

In particular, we will only keep:

  • Your information relating to your online query for as long as needed to provide you with the requested information


  • The processing of your information is necessary in connection with any actual or potential dispute (e.g. we need this information to establish or defend legal claims), in which case we will keep your information until the end of such dispute; and/or
  • The retention is necessary for us to comply with any legal or regulatory obligation (e.g. for tax purposes), in which case we will keep your information for as long as required by that obligation.
External websites

Our website may, from time to time, contain links to and from websites and/or applications of our partner networks, advertisers and affiliates. To the extent that hyperlinks or banner advertisements incorporating hyperlinks are used to access third party websites and/or applications, you should be aware that these third party websites and/or applications are not controlled by us and have their own privacy policies. Therefore, they are not subject to this Privacy Policy and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites and/or applications.

Agreement with collection and use of your information – changes to our Privacy Policy

By using this website, you acknowledge that you have read the terms of this Privacy Policy and that you agree with the collection and the use of your information as set out above.

We may amend this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Privacy Policy. Your continued use of this website following the posting of changes to this Privacy Policy will indicate your acceptance of these changes. This Privacy Policy was most recently updated on [xxx].

Identity of data controller – contact details

The data controller under this Privacy Policy is the Company, with company number BE 0416.911.938 and incorporated at Rue du Mail 50, 1050 Brussels, Belgium.
Questions, comments and requests regarding the Privacy Policy have to be addressed to D’Ieteren Immo – Rue du Mail 50, 1050 Brussels – immo.communication [at] dieteren.be.


If you do not agree with the way the Company processes your data, you can always file a complaint with:

Belgian Data Protection Authority (GBA)
Rue de la Presse, 35 - 1000 Brussels
Tel: +32 (0) 2 274 48 00
Fax: +32 (0) 2 274 48 35
eMail: contact [at] apd-gba.betarget="_blank" rel="noopener external nofollow"
URL: https://www.dataprotectionauthority.be/